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Password*
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Last Name*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

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Terms of Service

Terms of Service

1-How to book a tour?

We would like to point out that the prices mentioned on our website are per person and you can easily book your tour with us online. All your personal information will be treated as confidential and will not be used for anything other than agreed reservations. We will put all your inquiries and demands into high consideration to arrange the most preferred tour for you. You can simply contact us via mail or by calling our reservation department who are always ready to answer all your questions and assist you during the arrangement part. After arranging your tour and getting everything ready to start the booking process, you will be asked for a deposit at the time of booking in order for us to start your booking and get everything ready for you. This deposit depends on the number of travelers and the reservation needed for your tour and is usually 25% OR 50% of the total cost of your tour. You can send us your deposit in a very easy way as they send you a secure payment link which you can use to send us the required funds via any of your credit/debit cards. We also accept bank transfers. So feel free to choose the method most suitable for you to send us the deposit and as soon as we receive it we will start your bookings and issue a confirmation email with the funds received. It contains information about the flight details. Regarding the remaining amount of your payment, it will be paid at the time of departure of the flight from the hotel to your tour guide. Feel free to pay it with cash or with your card.

2-Credit debit cards

You can pay for your tour either with your credit card or debit card, please note that you will not pay anything more than the agreed deposit. Please also note that any items not included in your tour, you can simply pay for yourself including gratuities for the (optional) excursions, and any of your own personal expenses. Most of the tourist shops, cafes and restaurants in Egypt accept credit/debit cards and accordingly it is highly recommended not to carry too much cash with you as you can withdraw any amount of money from any ATM in Egypt.

3-Trip prices

The prices of the tours mentioned on our website are priced per person in US dollars, please tell us the exact number of patrons, the required tour package and the date of the tour, we will also offer you the best affordable tour price. But the date you want to take your tour will be the main factor in determining the final tour price. Once the actual price of your tour is determined, it will be the final price and there will be no fees, taxes or surcharges of any kind for any tours included in your tour price.

4-Tourists with Disabilities or Medical Problems:

Tourists with disabilities are welcomed in Egypt and as a professional tour agency; We assure that we arrange all your trip arrangements in the best possible way to enjoy your best vacation in the land of the Pharaohs. To ensure you have a comfortable and safe holiday, please let our operations team know before confirming your reservations if you or any member of your family has a disability to check the best options for you and we will guide you towards the best things to do or not to do. There are Nile cruises in Egypt available for the disabled and please note that if there are any special requirements that you require, additional extras may apply based on your requests. Telling us in advance of complete information regarding your disability will not prevent you or anyone from participating in the tour with us but will allow us to take extra precautions to ensure the safety of all members in your groups. Please also note that if we cannot accommodate any of your needs we will be very honest with you and will not confirm your booking with us until we tell you the whole situation and you have the absolute right to confirm or not. . If you suffer from any pre-existing conditions such as diabetes, cancer, pregnancy, heart problems, movement problems, gastric reflux or anything like that, you must visit a doctor until you get medical clearance confirming that you are able to participate in the required tour because we do not We can and will not be able to provide you with necessary medical advice and you should be the one making the entire risk assessment based on your medical requirements, unique circumstances, fitness level and limitations.

5-Transfers

Any tour package we suggest includes transportation to and from the attractions listed in the itinerary, so you may be transported in private cars, planes, buses or minibuses depending on which itinerary you wish to go on. We always choose the newest vehicles for our guests to feel comfortable while transferring them from one place to another and of course we let them know how long each transfer is apart before confirming the booking in order to get a comprehensive view of the tour they have had and what vehicles we will be using.

6-Some tips for participating in trips

There are some tips for participating in trips that visitors to Egypt need to take into account and keep in mind while planning trips inside Egypt. Here are the most important of them:

– Don’t carry a lot of cash with you
– Check the weather in Egypt
– Choose the right clothes with you
– Read about the most important landmarks and attractions to visit in Egypt.
– Learn about some of the traditions and customs of the Egyptians.
– Find the best traditional meals to enjoy in Egypt.
– Read about the interesting festivals and celebrations that take place in Egypt every year and try to attend some of them.
Do the best activities while touring Egypt just like riding a camel in Giza, having dinner on a safari in the desert, enjoying the Pharaonic ruins in Luxor, and much more.
– Your tour guide must be an Egyptologist to uncover the best of Egypt and we assure you that you will enjoy the most amazing trip ever with our expert guides.
– Take your personal items with you just like your cell phone, camera, sunglasses, hat, etc.
– For more advice on planning a tour to Egypt, please see our article Trip Participation Tips.

7-Booking and Payments

Please clarify that the person who will be making a reservation online or over the phone must be over 18 years of age for a successful reservation and that the person making the reservation needs to have read and accepted all of our policies to ensure everything is accepted for you and to allow us to proceed with your reservation . To ensure that you confirm your reservation with us, a deposit must be sent to us, as we will mention, which represents 25% or 50% of the total cost of the tour. Once we receive the deposit, we will start your booking procedures based on the date of your desired tour, as we will make sure at that time that you are a serious person and looking for a tour in Egypt. There is certain information that we require from you to make all your reservations accordingly including the following points:

Full names {First + Last Names} as appearing on passports.
the hotel name.
your nationalities.
room number.

Trip details ” – date – time “.
Once the reservation is completed, you will receive a copy of the reservation receipt in your email.
All your bookings will be arranged in an organized manner and you will be notified with full details once everything is arranged. So you will receive from us your final itinerary. If there is any error on our part it is our responsibility to fix any problem and correct any error but in case the error is your fault for example in writing wrong information within our requirements list then please understand that you must meet any costs involved in correcting any errors. So to avoid such a thing, kindly check the information you send us more than once and it will be very important on your part to review the final itinerary mentioned in the trip description, the required deposit can be received by credit cards / you can also send us the required deposit via our bank account You can choose the most suitable payment method for you.

8-Inclusions

Our desert and sea tours include:

All tour locations as listed in your tour description.
All transfers are as stated in your tour description
Entrance fee as mentioned in zero trip
Meals as mentioned in your tour itinerary.
All services, fees and taxes as mentioned in your tour itinerary.
An Egyptologist tour guide to accompany you all the time during your tours with us.
Transfer and delivery services at Cairo International Airport or from anywhere you want

9-Exclusions

Our desert and sea excursions do not include the following:

Any optional tours not included in your tour itinerary.
Tipping or personal expenses.
Transfer from (Makadi, Sahl Hasheesh) an additional fee of $5 per person
Transfer from (Safaga El Gouna) with an additional fee of $10 per person

10-If you have a complaint

Although we always try our best for you to enjoy an exceptional tour in the land of the pharaohs, you may encounter some unfortunate events that you should definitely complain about at once to take serious action towards them. We have a customer service that works 7 days / 24 hours. You must inform them of your complaint immediately and they are always there to really help you. Do not hesitate to contact us at any time you want

11-Safety standards

The Egyptian government takes the highest safety standards to ensure that all tourist sites in Egypt are protected to a high degree and that nothing will affect the tourists’ vacation in Egypt. The Egyptian governments along with the Ministry of Tourism have taken the necessary precautions and used none of the old unfortunate events to secure every tourist spot. This is not all we have to do as a tour agency is to choose the best highly protected tourist place for our guests and we do not arrange any tours in suspected areas or there are no recommended places especially if visiting any of them creates any kind of danger to the life of our guest. We always choose the most reliable professional tour guides and drivers to arrange all our tours and you will feel safe with them all the time and of course you can contact us at any time even while you are on the trip if you feel uncomfortable about anything.

12-Privacy statement

The privacy of our guests and their personal information is among our top priorities as we always strive to allow our guests to feel completely safe during the entire booking procedure and during the tour itself. Regarding your personal information such as names, hotel, payment information, etc., it will be treated as if it is confidential information and will not be used for any kind of business. Your conversation with us either over the phone, Whats app, or via mail will be private, your requests and inquiries will not be used against you at any time. We will not pass your personal information to any other companies nor will we store your personal data for any future purposes.

13-Guest behaviour

Tourists who come to Egypt are expected to follow the order of the country they are visiting and not to disrupt the enjoyment of any other guests. If we notice that your behavior is causing any kind of distress, danger, property damage or inconvenience to other people, we have the right to immediately terminate the booking arrangements with us as you must certainly respect the traditions and customs followed in Egypt. Or even in any other country you are visiting. In this case, there will be no refund for your bookings and we will not pay any expenses resulting from your behaviour. If your action causes any kind of damage to another property, you will be obligated to pay such damage or loss to the owner of that property. The full amount of damages will be paid directly to the administrator or owner of any property you have damaged through your conduct. In the event that you refuse to cover such payments, it will be your responsibility to meet any claims made against you. We will not be liable for the actions of you or any other guests not related to our or your booking arrangements. Therefore it is very important to respect others in Egypt and not try to spoil anyone’s vacation or property on purpose.

14-weather

It is very important for the tourists to check the weather in Egypt during the whole year as there are many wonderful seasons in Egypt to enjoy the perfect vacation that you would like to have and there are also other reasons that you should definitely avoid. You should also check the weather in Egypt to know what kinds of clothes you want to bring with you.

15-Images & Marketing

Our guests agree while having their tours with us including group tours, private tours, Family tours, day Tours, that we can take images for them by one of our representatives or tour guides that may be used later in social or in marketing and we never ever take any photo against the will of our guests. We must check with our guests first if they have any kind of problem regarding taking photos during their tours before we take such photos as the satisfaction of our guests is all of what we seek for.

16-Our responsibility to you

We act as your travel agency and will gladly help you arrange everything related to your Egypt tour from A to Z, we will do our best to find out the best possible solution for you and help you continue your imaginary vacation in Egypt.