Cancellation, Refunds and Date Changes

The following policy applies to Hurghada Travels tour bookings unless a specific exception is clearly disclosed before payment and included in your booking confirmation.

Canceling your booking

Cancel at least 24 hours before the confirmed tour start time for a full refund. Cancellations made less than 24 hours before the start time and no-shows are not eligible for a refund. All deadlines use local time in Egypt.

Changing your tour date

Request a date change at least 24 hours before the confirmed tour start time. There is no date-change fee, subject to availability; any difference in the tour price still applies. A new date is confirmed only when we send you confirmation. Requests made less than 24 hours before departure are not guaranteed and remain subject to the cancellation policy.

If we cancel your tour

If we cancel your tour, including for unsafe weather conditions, you can choose an available alternative date or a full refund. You do not have to accept a replacement date or credit.

Tickets and non-refundable costs

Any exception for non-refundable tickets or other committed costs must be clearly explained before payment and included in your booking confirmation. We will not introduce an undisclosed deduction after booking.

How to request a cancellation or change

Contact Hurghada Travels using the contact details in your booking confirmation. Include the booking reference, lead traveler name, tour name and booked date, and state whether you want to cancel or change the date. The deadline is based on when we receive your request. Keep a copy of your message and our confirmation.

Refund processing

Approved refunds cover the amount paid for the canceled booking, subject to any applicable exception disclosed before payment. We will confirm the refund arrangements with you. The time it takes for funds to appear depends on the payment method and payment provider.